What is your return policy?

We offer a 30-day trial period. Ride it, love it, or return it — no questions asked. Return shipping is free within the US.

How do I choose the right snowboard size?

Board size depends on your weight, riding style, and boot size. Generally, a board should reach between your chin and nose. Check our Board Finder tool or contact our fit specialists.

Do you offer international shipping?

Yes, we ship worldwide. Free shipping on orders over $150 within the US. International shipping rates vary by destination — typically $25–$60.

What warranty do you provide?

All ASPECT snowboards come with a 2-year warranty covering manufacturing defects. This includes delamination, edge separation, and insert failure.

How long does shipping take?

Orders ship within 2 business days. US delivery: 3–7 business days. International: 10–14 business days. Express options available at checkout.

How do I care for my snowboard?

Regular waxing (every 3–5 days of riding), edge tuning, and proper storage will extend your board's life. Avoid leaving it in direct sunlight or extreme heat.

FAQ

Q: Can I demo a board before buying?

We offer a demo program at select resort locations. Visit our Experience page for current demo days and locations.

Common questions from ASPECT riders.

How does the 30-day guarantee work?

Buy any board, ride it for up to 30 days. If it's not the right fit, return it for a full refund or exchange. We cover return shipping — no restocking fees, no questions asked.

What size board do I need?

Board sizing depends on your weight, riding style, and terrain preference. Use our Board Finder at /ride-styles/ for a personalized recommendation, or book a free Fit Consultation with our team.

What's covered under warranty?

Our 2-year warranty covers manufacturing defects including delamination, edge separation, core defects, and insert failure. Impact damage, normal wear, and modifications are not covered.

Do you ship internationally?

Yes — we ship to 40+ countries worldwide. All duties and taxes are calculated and included at checkout so there are no surprises on delivery.

Can I demo a board before buying?

We offer demo programs at select resort locations in Colorado, Utah, Japan, and the Alps. Check our Experience page for demo dates and locations, or book a shop visit.

How do seasonal tune-ups work?

ASPECT Collective members receive one free seasonal tune-up per year. Visit any authorized service center or ship your board to our Hakuba workshop. Tune-ups include edge sharpening, base wax, and binding check.

What's the ASPECT Collective membership?

The Collective is our rider community program. Members get early access to new drops, exclusive films, event invites, free seasonal tune-ups, priority support, and an annual gift. Join at /experience/.

Can I customize a board?

Yes — our Custom Freestyle program lets you spec flex pattern, dimensions, and graphic direction. Typical lead time is 2–3 weeks. Contact our team to start a consultation.